Returns, reprints & refunds

Because every order is custom printed, we don't accept returns and we don't issue refunds, including for change of mind, wrong sizes or quantities ordered, or artwork supplied with errors.

If a print fault is our fault — for example a defect against your approved artwork or proof — we reprint the affected metres or items at no cost.

• Our fabric: we reprint on our own fabric.
• Supplier or customer-supplied fabric: we reprint, but the replacement fabric must be supplied to us.

Not covered: faults in the supplied artwork or in an approved proof, colour differences within the normal range described in our terms, and fabric behaviour (shrinkage, stretch) outside our control.

Email us within 7 days of collection or delivery with your job number and photos of the fault, before cutting or sewing the fabric. We'll confirm whether a reprint is due.